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** Australian and International Orders exceeding $999.99 may be subject to international duties and customs charges**
Shipping Information
Shipping Rates & Times
- New Zealand & Australia
- Rest of World
NZ Est. Delivery
Cost
Tracking Available
Typically 5-7 business days after dipatch*
$8.99 or FREE for orders over $50
Yes
AU Est. Delivery
Cost
Tracking Available
Typically 7-9 business days after dispatch*
$15.00 or FREE for orders over $80 AUD
Yes
Est. Delivery
Cost
Tracking Available
Typically 10-15 business days after dispatch*
$50 for orders under 2kg
$65 for orders 2kg - 2.5kg
$80 for orders 2.5kg - 3kg
$100 for orders 3kg - 4kg
$130 for orders 4kg - 5kg
$150 for orders 5kg & over
Yes
Please note: During online promotions or sale events delivery may take longer than usual.
*PO Box delivery may take longer to be delivered.
**Dispatch can take up to 3 days from date order is placed
All postage is in NZD unless otherwise stated.
Order Cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
Order Enquiries
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
Returns
We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.
We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.
Shipping Information
Shipping Rates & Times
- New Zealand
- Australia
- Rest of World
| Est. Delivery | Cost | Tracking Available |
| Typically 5-7 business days* | $8.99 or FREE! For orders over $50 | Yes |
| Est. Delivery | Cost | Tracking Available |
| Typically 2-3 business days* | $9 or FREE! For orders over $50 | Yes |
| Est. Delivery | Cost | Tracking Available |
| Typically 10-14 business days* | $50 | Yes |
Need it before December 25th?
To give your parcels the best chance of arriving on time, order them as early as possible and by the cut-off dates below:
New Zealand - Tuesday 13th December
Australia - Thursday 1st December
Rest of world - Tuesday 6th December
*Due to COVID-19 delivery may take longer.
All postage is in NZD unless otherwise stated. Additionally we cannot accept orders that are billed and shipped to P.O. boxes or freight forwarders.
Order Cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
Order Enquiries
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
Returns
We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.
We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.