Trilogy Products New Zealand – Terms & Legal

Full Terms & Conditions

Trilogy is proudly made in New Zealand, except our SPF products, which are developed across the ditch in Australia to meet the strictest Australasian guidelines for your highest sun safety.

All offers, promotions, and discounts on trilogyproducts.co.nz are non-transferable, non-exchangeable, and cannot be redeemed for cash or store credit. Offers may not be combined with any other promotion unless explicitly stated. Trilogy reserves the right to amend, suspend, or terminate any promotion or offer at its discretion without prior notice.

Copyright

All content on this site—including Trilogy’s name and logo, product images and descriptions, site design, text, graphics, and trademarks—is the property of Trilogy Natural Products Limited and protected by copyright law. No part of this site may be copied, sold, or used in any way without written permission from Trilogy Natural Products Limited.

Disclaimer

The content on trilogyproducts.co.nz provides general information about Trilogy and our products and services. We reserve the right to change, delete, or move any material at any time without notice. Trilogy is not liable for any direct, indirect, special, consequential, or punitive damages arising from your use of, or inability to access, the site. This includes alleged viruses, reliance on content, or any other claim.

Promotions and Offers

All promotions and offers are exclusive to trilogyproducts.co.nz, unless otherwise stated. Offers cannot be combined unless explicitly allowed. Promotions are subject to availability, and Trilogy reserves the right to revoke any offer at any time without notice. Minimum spend or specific product purchase may be required to qualify for a promotion; this will be outlined in the offer details.

Free gifts cannot be exchanged for cash, resold, or returned for a refund unless faulty. Decisions regarding promotions and offers are final.

No Reseller Activity

You may not sell or resell any products, services, or samples purchased from Trilogy. Trilogy reserves the right, with or without notice, to cancel or reduce orders if we believe that these terms are being violated.

Using the Site

Your right to use the site is personal and non-transferable. Content, information, and advice are provided free of charge unless otherwise stated. You are responsible for your own connection and network charges.

Use of Products and Services

To purchase from trilogyproducts.co.nz, you must be 18 years or older. Products and services are for personal use only and must be used according to product instructions and guidelines. Please contact us if you have any questions regarding shopping on the site.

All prices are in NZD and include applicable taxes. Prices are correct at the time of publication but may change at any time. Orders are fulfilled from our New Zealand warehouse, and transactions are processed securely in NZD. Some banks may charge additional fees for overseas transactions.

Security

Transactions on trilogyproducts.co.nz are protected using the latest security technologies. We do not store cardholder information. Payment processing is handled securely via DPS Hosted Payment Solution using encryption and SSL protocols.

Cookies

We use cookies to improve your experience. Examples include:

  • PHPSESSID: remembers session preferences (deleted when browser closes)

  • PastMember: tracks registered user activity (stored for 90 days)

  • alc_end: remembers “Remember email/password” option (stored for 90 days)

  • TrilogyCountry: remembers selected country for best site experience (stored for 90 days)

Google Analytics is used to monitor site performance.

Third-Party Links

The site may include links to third-party websites. Trilogy does not control, endorse, or guarantee content on these sites. Use third-party sites at your own risk.

Product Review Guidelines

We welcome all honest product reviews. To help others:

  • Share genuine experiences (positive, negative, or mixed)

  • Include specifics (texture, fragrance, absorption, quality)

  • Use respectful, inclusive language

Trilogy may moderate or not publish reviews that include:

  • Offensive, discriminatory, or inappropriate content

  • Comments unrelated to the product

  • Spam, promotional links, or mentions of other brands

  • Pricing information or personal contact details

  • Fake, duplicated, or bot-submitted reviews

  • Reviews without a full first name

Reviews may be used for promotional purposes by Trilogy. Questions asked via product pages are also subject to these guidelines.

Contact

For questions about the site, products, or promotions, please contact hello@trilogyproducts.co.nz.

Promotions

Spin to Win

The Spin to Win promotion runs from 7:30am NZDT on 14 October 2025 until 11:59pm NZDT on 19 October 2025 (“Promotion Period”).

  • Eligibility: Offer is available to New Zealand residents only and limited to one participation per customer.
  • Coupon Use: Any discount codes or free gift coupons won must be redeemed within the Promotion Period. Each code is valid for one-time use only and cannot be used in conjunction with any other offer, promotion, or discount.
  • Free Gift Conditions: If a free product is won, the qualifying spend threshold must be met as stated on the promotion page (e.g., spend $100 to receive a free gift or buy any item to receive another specific item).
  • Exclusions: Offer excludes minis, gift cards, bundles, and gift sets.
  • General: This promotion is subject to availability and while stocks last. Trilogy Natural Products Limited reserves the right to amend or withdraw this offer at any time without prior notice.
  • Errors and Misuse: Any misuse of the promotion or system errors that result in incorrect rewards or discounts may render entries or redemptions invalid.
  • Governing Law: These terms are governed by the laws of New Zealand.