Trilogy Natural Products (New Zealand)
Effective Date: 1 September 2018
Last Updated: 15 October 2025
This Privacy Policy describes how Trilogy Natural Products Limited (“Trilogy”, “we”, “us”, or “our”) collects, uses, and protects your Personal Information when you visit or make a purchase from www.trilogyproducts.co.nz (the “Site”).
We are committed to protecting your privacy and handling your Personal Information in accordance with the New Zealand Privacy Act 2020.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that can identify an individual, either directly or indirectly.
Device Information
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Examples of Personal Information collected: browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
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Purpose of collection: to load the Site accurately, perform analytics, and optimise user experience.
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Source of collection: automatically collected via cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our platform provider Shopify.
Order Information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
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Purpose of collection: to process and deliver orders, communicate with you, verify payments, detect potential fraud, and send order confirmations or marketing updates if you have opted in.
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Source of collection: collected directly from you.
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Disclosure for a business purpose: shared with Shopify and trusted service providers who assist with order fulfilment, shipping, marketing, and customer communications.
Customer Support Information
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Examples of Personal Information collected: name, contact details, and order information.
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Purpose of collection: to provide support, resolve issues, and improve our services.
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Source of collection: collected from you directly.
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Disclosure for a business purpose: shared with our support and communication service providers.
Using Personal Information
We use your Personal Information to:
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Offer and deliver our products and services;
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Process payments and manage transactions;
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Communicate with you about orders, returns, or customer enquiries;
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Send marketing messages, offers, and updates (if you’ve subscribed);
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Screen transactions for potential risk or fraud;
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Improve our Site, services, and customer experience;
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Comply with applicable laws and regulations.
Sharing Personal Information
We share your Personal Information with trusted partners to help us operate our business and provide services to you, including:
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Shopify, our online store platform. Learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.
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Service providers who support order fulfilment, logistics, marketing, and analytics.
We may also disclose your information to comply with legal obligations or lawful government requests.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing we believe may be of interest to you.
For example:
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We use Google Analytics to understand how customers use our Site. Learn more here: https://policies.google.com/privacy.
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You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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We may share limited data with advertising partners through cookies or similar technologies.
Opt out of targeted advertising:
You can also manage preferences via the Digital Advertising Alliance’s portal: http://optout.aboutads.info/.
Cookies
Cookies are small data files stored on your device to improve browsing performance and remember preferences.
We use functional, performance, and advertising cookies.
You can control or disable cookies through your browser settings. Note that doing so may affect website functionality.
For more information, visit www.allaboutcookies.org.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not currently alter our data practices when such a signal is detected.
Your Rights Under the New Zealand Privacy Act 2020
You have the right to:
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Access and correct the Personal Information we hold about you;
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Request deletion or restriction of your Personal Information (subject to legal obligations);
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Withdraw consent for marketing communications at any time by clicking “unsubscribe” or replying STOP to SMS messages.
To exercise your rights, contact us at privacy@trilogyproducts.com.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.
International Data Transfers
Your Personal Information may be stored and processed outside New Zealand (for example, in Australia, Canada, or the United States).
We take reasonable steps to ensure that any data transferred overseas receives a level of protection consistent with the New Zealand Privacy Act 2020.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The latest version will always be available on our website.
Contact
For questions or concerns about our privacy practices, please contact us at:
Trilogy Natural Products Limited
Email: hello@trilogyproducts.com
If you wish to lodge a privacy complaint, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.