Skip to content
Online Orders
What payment options do you accept? We accept Visa, Mastercard, Amex, QCard, UnionPay, JCB, Afterpay and PayPal.
Is it safe to shop online with Trilogy? Absolutely. Your security is our priority. We use DPS Hosted Payment Solution to process all orders in a real-time SSL-secured environment — so your payment information is always protected. For detailed information, see terms and legal.
Can I change or cancel my order after placing it? We process orders quickly, so please contact us as soon as possible at hello@trilogyproducts.com if you need to make any changes. We’ll do our best to help, but we can’t guarantee amendments once an order is being processed.
My tracking isn’t showing much movement — should I be worried? Not usually! Some international carriers update tracking infrequently. If your parcel hasn’t arrived within 15 working days, get in touch and we’ll look into it for you. Rural deliveries may take a little longer.
Subscriptions
How does the Subscription program work? When you subscribe to auto-delivery, you save 15% on every shipment. You can choose your delivery frequency, skip a shipment, or cancel anytime by logging into your account and managing your subscriptions.
Can I change my subscription frequency? Yes — log into your account via email and edit your subscription settings at any time.
Resellers & Stockists
Where can I find a Trilogy stockist near me? You can find your nearest stockist using our Stockist Locator. Trilogy is stocked in pharmacies, health stores and select retailers across New Zealand.
I’m interested in stocking Trilogy products — how do I get in touch? We’d love to hear from you. Visit our Wholesale Enquiries page to get started.
What is your Reseller Policy? Please refer to our Reseller Policy for full details on authorised reselling of Trilogy products.
Products & Ingredients
Are Trilogy products tested on animals? No. Trilogy is a cruelty-free company, accredited by NATRUE.
Do any of your products contain palm oil? A few of our products contain ingredients derived from palm oil. We only source these from suppliers which hold RSPO Sustainable Palm Oil Certification.
Do you use preservatives in your products? Our products without water, such as oils and balms, are preservative free. All water-based skincare products require a preservative to protect against yeasts, moulds and bacteria. Trilogy only uses safe, NATRUE approved preservatives. This ensures the safety of our products for human health.
Can I use Trilogy products during pregnancy and while breastfeeding? Yes. The entire Trilogy range is suitable to use during pregnancy and while breastfeeding. As always, we recommend patch testing before first use.
Are Trilogy products suitable for vegetarians and vegans? All our products are suitable for vegetarians. Some of our products contain manuka honey and beeswax.
What products help with Rosacea? Rosacea is a medical condition with different levels of severity. Our customers that suffer from it have found the Trilogy Sensitive range and Certified Organic Rosehip Oil to be great options in helping reduce redness, soothing and strengthening sensitive skin.
What perfumes and fragrances do you use in your products? We only use natural essential oil blends and extracts. No synthetic perfumes are used in Trilogy products.
Can I have an allergic reaction using Trilogy products? Yes, although it is rare. Allergies vary from person to person and can occur across a wide variety of different ingredients. We always recommend patch testing products before first use as a precautionary measure. If you think you have had a reaction to a Trilogy product, please discontinue using it and contact us for more information.
How do I find the right product for my skin? Not sure where to start? Take our Skincare Quiz for a personalised recommendation based on your skin type and concerns. You can also browse by skin type or key ingredient in our navigation.
Do your products have an expiry date? All Trilogy products have a best before date of three years from manufacture. Once opened, we recommend using them within six months for best results. Store products away from direct sunlight in a cool, upright position.
Are your products recyclable? We’re committed to reducing our environmental footprint. Visit our Environmental Impact page to learn about our packaging and sustainability initiatives.
Question not covered?
Contact us. We’d love to hear from you.