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Providing you with a safe, secure shopping experience is paramount to us. We use the secure DPS Hosted Payment Solution to process online orders. Your card is authorised and debited in real time in an SSL secure environment. The Hosted Payment Solution enables us to offer you a safe and speedy online shopping experience. For detailed information, see terms and legal.

Some international mail carriers update the status of a parcel very infrequently, so it’s likely that your parcel is a lot closer than you think. If your parcel has not arrived within 15 working days, please contact us for assistance.

*Some rural deliveries may take longer.

Please refer here.

When you sign up for our Subscription program, you can save 15% off on all future auto delivery shipments. You can select and adjust your shipment frequency, or cancel at any time by logging into your account via email and editing your subscriptions.

Submit a question here to our Customer Support centre.